To determine whether your purchase is eligible for a refund/exchange please email butao[email protected] with the following details:
- Your Name and Order Number/Date
- The Item(s) You Wish to Return
- Reason for the Return (For example – Too Big, Too Small, Damaged, Not as Shown in Photo, etc.)
*We will do our best to respond to you within 48 hours, however we are out of the office on weekends/holidays.
CONDITIONS OF RETURN
All sale items are final sale (This includes items that have been purchased with coupon codes).
- Recipient must contact us at the above email address within 2 daysof receiving their item(s)
- Return shipping must be paid for by the customer making the return
- All items must be returned within 14 days (beginning the day you receive the item).
- Items must be new, unused and with all tags still attached.
- Earrings and necklaces are exception for the return.
If items do not meet these requirements then you will not be refunded.
Your refund will be issued upon receipt of the item/s being returned in the form of your original payment (Via Paypal or bank transfer). *Please note that orders through Paypal can take up to a week for the funds to be credited back to you.*
All return shipping and handling charges are the responsibility of the customer. Please take care when sending items back to us, as items lost in the mail are your responsibility and we cannot issue refunds on lost parcels.